Frequently Asked Questions

Everything you need to know about your Field Museum Shop order.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition. Please note that clearance items and certain custom-made products are final sale.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.

Are the products in the shop authentic reproductions?

Many of our items are exclusive reproductions or inspired by artifacts in the Field Museum's collection. We work closely with curators to ensure high quality and educational accuracy.

Do Museum Members receive a discount?

Yes! Field Museum members receive a 10% discount on all eligible purchases. Simply enter your member ID at checkout to apply your savings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.